At Mardey’s, we take pride in offering high-quality appliances at unbeatable prices. As a unique retailer, unlike large chain stores, we specialize in providing aggressive pricing at wholesale price points, ensuring the best savings opportunities for our customers. As further described below, Mardey’s offers a limited 1-year warranty through third-party warranty providers on all of our products, subject to the terms and conditions described herein. Also, if you have any issues within 7 days from placing your order, please immediately contact us directly for resolution as set forth in Section 8(g) below.

Please review the following terms and conditions carefully before completing your purchase as a customer of Mardey’s. By completing your purchase, you hereby confirm that (i) prior to completing your purchase you had the opportunity to read the following Terms & Conditions, and (ii) you acknowledge, understand and agree to the following terms and conditions:

 

EXCEPT AS OTHERWISE PROVIDED HEREIN WITH RESPECT TO A COMPLIMENTARY 1-YEAR LIMITED WARRANTY, OUR RETURN POLICY, AND TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW: OUR PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND YOU EXPRESSLY AGREE THAT PURCHASE OF ANY PRODUCTS FROM US IS AT YOUR SOLE RISK. WE DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABLITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. WE DO NOT MAKE ANY WARRANTY THAT OUR PRODUCTS WILL MEET YOUR REQUIREMENTS, OR THAT ANY PRODUCTS OFFERED BY US WILL BE ERROR FREE, OR THAT DEFECTS, IF ANY, WILL BE CORRECTED. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US, OR THROUGH ANY SERVICE OR PRODUCTS OFFERED BY US, SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. WE ATTEMPT TO BE AS ACCURATE AS POSSIBLE IN OUR PRODUCT INFORMATION AND DESCRIPTIONS. WE DO NOT WARRANT THAT PRODUCT DESCRIPTIONS, SPECIFICATIONS OR OTHER CONTENT OF OUR WEBSITE ARE ERROR FREE, ACCURATE, COMPLETE, RELIABLE, OR CURRENT.

 

UNDER NO CIRCUMSTANCES, INCLUDING, WITHOUT LIMITATION, NEGLIGENCE, SHALL MARDEY’S OR OUR PARENTS, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OR THE INABILITY TO USE ANY PRODUCTS OFFERED BY US, OR FOR THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES, OR RESULTING FROM ANY GOODS OR SERVICES PURCHASED OR OBTAINED. YOU ALSO AGREE THAT WE SHALL NOT BE RESPONSIBLE OR LIABLE TO YOU, OR TO ANYONE, FOR THE STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON OR ARISING FROM USE OF ANY PRODUCTS OR SERVICE OFFERED BY US. IF YOU ARE DISSATISFIED WITH ANY PRODUCTS OR SERVICE OFFERED BY US YOUR EXCLUSIVE REMEDY IS TO DISCONTINUE

USE OF THE PRODUCTS OR SERVICE WITH A REFUND BEING ALLOWED SOLELY PURSUANT TO OUR RETURN POLICY SET FORTH BELOW.

1.     Sale Disclaimer. Please note that all sales of open-box appliances are subject to our 7-day Return Policy after which they are deemed final. Mardey’s guarantees functionality of all products as set forth herein, however Cosmetic Imperfections (as defined below) are understood to be fully accepted on an “As-Is” basis subject to our 7-day Return Policy. “Cosmetic Imperfections” are defined as an irregularity that doesn’t affect the intended function or performance of a product, but may affect its appearance such as scratches, discoloration, damages, chips, scuffs, finish imperfections, blemishes, dings, and dents or other cosmetic issues. While we understand that Cosmetic Imperfections may be present on the product delivered to you, they are not grounds in any manner for refunds, cancellations, or exchanges of any kind subject to our 7-day Return Policy. By completing your purchase, you acknowledge and accept that these cosmetic imperfections do not affect the appliance’s functionality, and any concerns regarding appearance will only be eligible for a return pursuant to our Return Policy. All products are covered by a limited parts and labor warranty for 12 months from the date of purchase, subject to the terms and conditions of the warranty provider, and any claims past such 12 month period are not covered by Mardey’s. We remain committed to addressing any functional issues within that period.

2.     Condition of Products. Our inventory includes both items in excellent condition and those with Cosmetic Imperfections:

a.     Whether the product is open-box or factory-sealed, all products are sold solely on an AS-IS basis subject to our 7-day Return Policy. This means that any Cosmetic Imperfections are not grounds for any form of compensation, refund, or adjustment and that you accept the product in its current condition, with no warranties or guarantees from us regarding its quality, functionality, or suitability for a particular purpose subject to our 7-day Return Policy.

b.     We make every effort to describe each product’s condition in detail, but the risk associated with purchasing an item in its current condition is solely the customer’s responsibility.

c.     Appliances are graded based on Cosmetic Imperfections that are visible only when installed. Cosmetic Imperfections not visible once installed are not considered flaws.

d.     All units, regardless of grade or Cosmetic Imperfections, are guaranteed to function as intended and are backed by our warranty terms.

e.     Any issues outside of the 7-day return window will be handled by the applicable warranty company.

3.     Important Considerations. Our team works diligently to identify all visible front-facing Cosmetic Imperfections on each product. However, some Cosmetic Imperfections may be unintentionally missed during the grading process. This inherent risk allows us to offer our customers the best prices and service. We encourage you to review product photos and descriptions carefully before purchasing to ensure you choose the appliance grade that best fits your needs.

4.     Price Advantage. Unlike big-box retailers, we offer aggressive pricing at wholesale price points, passing on the best savings opportunities directly to our customers. Because we sell open-box items, we can offer significant discounts compared to new, factory-sealed products. Both open-box and factory-sealed products may have been returned, opened for display, or handled in a manner that results in minor Cosmetic Imperfections. These lower prices reflect the condition of the products, including any Cosmetic Imperfections.

5.     Open-Box and Factory-Sealed Products. Even products still in their original packaging (factory- sealed) may be considered “open-box” if they have been returned or displayed. A small percentage of factory-sealed products may have minor Cosmetic Imperfections due to handling or external factors. While these products are typically in new, unused condition, imperfections may occur due to handling or external factors. Both open-box and factory-sealed products fall under the same policy and may show signs of handling, but are sold at a significant discount to reflect their condition.

6.     Shipping & Transit Damage Policy. We take great care to professionally package all appliances using appropriate protective materials to ensure safe delivery. However, damage can occasionally occur during transit. It is the customer’s responsibility to inspect the packaging for visible damage at the time of delivery, before signing or accepting the shipment.

·If obvious damage to the packaging is observed — such as punctures, crushing, tearing, or other signs of mishandling — this may indicate possible transit damage. These issues pertain solely to shipping-related damage and do not include cosmetic imperfections disclosed and accepted at the time of purchase.

·  Important: Do not open or unpackage the item if you intend to refuse delivery. If the item is unpackaged and then refused, the customer will be fully responsible for securely repackaging the unit to ensure its safe return.

If packaging damage is visible at delivery, you must:

o   Refuse the delivery and do not sign for the item.

o   Clearly note the visible packaging damage with the delivery driver.

o   Take detailed photographs of the damaged packaging.

o   Email all documentation (photos and a brief description) to [email protected] within 24 hours.

· Once an item is accepted or signed for, it is deemed delivered in acceptable condition. At that point, the customer assumes full responsibility for any transit-related damage and must file a claim directly with the freight carrier within 24 hours of delivery. Copies of all supporting documentation must also be sent to [email protected]. Failure to complete these steps will constitute acceptance of the product in its delivered condition and a waiver of any claims related to shipping.

Once the item has been refused and Mardey’s has been notified, the unit will be returned to the vendor for inspection and processing. After inspection, a full refund will be issued to the customer’s original payment method. Refund processing may vary depending on logistics and carrier timing; however, refunds are issued within 24 hours of successful inspection and processing.

 Warranty and Service. All products come with a one-year standard warranty, covering parts and labor provided through our third-party affiliate. Open-box appliances may not include original accessories, manuals, trims, or other components; customers should verify included items prior to purchase. This is a minimal trade-off when purchasing an open-box appliance—while you’re able to take advantage of significant price discounts and savings, some items that are typically included with brand-new, in-box units may not be present.

Qualified open-box appliances come with a standard 1-year parts and labor warranty, managed through Mardey’s partnered third-party warranty providers. The choice of warranty provider is determined solely by Mardey’s based on location and cannot be chosen by the customer. Customer purchases are registered for their warranty at the time of purchase, and warranty periods begin upon delivery. Mardey’s strongly advises customers to familiarize themselves with the terms of their warranty coverage, as Mardey’s is not responsible for managing, coordinating, or explaining the policies of any third-party warranty provider.

Any warranty-related issues reported within the first 30 days of delivery must be submitted directly to Mardey’s. After this 30-day period, customers must contact the assigned third-party warranty company directly for assistance.

It is absolutely essential that customers accurately report the timing and nature of any issues that arise after delivery. Claims that suggest a defect or condition was “always present” without having been previously reported may be denied, as there would be no supporting evidence to verify that the issue existed at the time of delivery. Do not misrepresent the condition of the product. If the appliance functioned properly and later developed an issue, you must clearly state when the problem began in order to file a valid claim. Failing to do so may result in rejection of the claim for lack of proper documentation or misrepresentation of the issue timeline. Any functional issues must be reported pursuant to our Return Policy. Reports made after the 7-day return period will fall under the “AS-IS” policy and will not be eligible for refunds or exchanges except as required by law. Any issues outside of the 7-day return window will be handled solely by the applicable warranty provider.

Customer Acknowledgment. By making a purchase, you hereby acknowledge and agree that:

a.     you have reviewed and understand the information available at Mardeys.com that extensively educates customers on product information, including without limitation grade, condition, affected areas, grading scales, and warranty coverage;

b.     you fully understand the condition of the open-box appliance and completely accept any and all risks associated with any Cosmetic Imperfections that may not be visible at the time of purchase;

c.     you have read and understood our product descriptions, including any disclaimers about Cosmetic Imperfections, and have reviewed all relevant photos;

d.     all sales at Mardey’s are sold “AS-IS” subject to our Return Policy, which means you accept the product in its current condition except as expressly provided herein;

e.     BY COMPLETING YOUR PURCHASE, YOU AGREE TO FIRST CONTACT MARDEY’S TO RESOLVE ANY ISSUES BEFORE INITIATING ANY CREDIT CARD DISPUTES OR CHARGEBACKS. YOU ACKNOWLEDGE THAT INITIATING A CHARGEBACK WITHOUT FIRST ATTEMPTING TO RESOLVE THE ISSUE WITH MARDEY’S CONSTITUTES A MATERIAL BREACH OF THESE TERMS & CONDITIONS AND MAY RESULT IN IMMEDIATE LEGAL ACTION. YOU FURTHER AGREE THAT CHARGEBACKS WILL ONLY BE INITIATED IN CASES OF PROVEN FRAUDULENT TRANSACTIONS WITH THE CONSENT AND COOPERATION OF MARDEY’S;

f.      Mardey’s solely guarantees functionality of all products as provided for herein, but cosmetic imperfections are understood to be AS-IS and any products will only be eligible for a return pursuant to our Return Policy;

g.     Mardey’s policy on returning any products sold hereunder is as follows (our “Return Policy”)

 

7.     7 Day Return Policy

i. Returns must be initiated within seven (7) calendar days of the delivery date to be eligible for a refund, subject to the terms outlined below.

ii. To initiate a return, the customer must contact Mardey’s by email at [email protected] within the 7-day return window and include:

            1. Detailed photographs of the product and packaging

2. A written statement explaining the item’s condition and the reason for the return pursuant to this Return Policy.

iii. Returns will not be accepted without a valid Return Authorization (RA) number, which is issued by Mardey’s after receipt of the required documentation. Any item returned without an RA will be rejected.

iv. Customers are solely responsible for coordinating and covering all shipping, packaging, handling, and insurance associated with the return. Mardey’s does not issue prepaid return labels or schedule freight pickups for any return shipments.

v. Returned products must be packaged in the same condition and manner as originally shipped to ensure safe and secure transit.

vi. Returned items must be unused, undamaged, and unaltered, and must include all original packaging, accessories, manuals, literature, and blank warranty cards. Items returned in any other condition may be denied or subject to deductions.

vii. Refunds will be issued only after full inspection and verification of the returned product by Mardey’s, at our sole and absolute discretion.

viii. All approved returns are subject to an 18% restocking fee

ix. If an item arrives with visible shipping damage, it must be refused at the time of delivery. Accepting a visibly damaged shipment waives your right to a refund or return based on transit damage, per Mardey’s Shipping & Transit Damage Policy. If the customer accepts the item and later reports transit damage, the return will not be eligible for refund.

x. If a product is damaged during return transit, it will be the customer’s responsibility to file a claim with the carrier. Mardey’s cannot issue a refund for any item returned in a condition different from when it was originally sold or delivered.

xi. Upon expiration of the 7-day return window, all sales are final and non-refundable.

 

8.     Limitation of Liability. Mardey’s will not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use any product. Customers acknowledge that Mardey’s is not responsible for any damage, loss, or injury, including property damage or personal injury, resulting from the use of the appliance.

9.     Dispute Resolution. All disputes under these terms are governed by Florida law and must be resolved exclusively through binding arbitration conducted by the American Arbitration Association (the “AAA”) under its Consumer-Related Dispute Supplementary Procedures. The arbitration shall be administered by the AAA before one arbitrator mutually agreed upon by the parties, and if no agreement can be reached within thirty (30) days after names of potential arbitrators have been proposed by the parties or AAA, then by one arbitrator having reasonable experience in matters of the type provided for in this Agreement and who is chosen by the AAA. The arbitration shall take place in Broward County, Florida, and shall be conducted in English. The parties waive any right to participate in a class action or class-wide arbitration. The arbitrator shall be required to provide in writing to the parties the basis for the award or order of such arbitrator, and a court reporter shall record all hearings, with such record constituting the official transcript of such proceedings. The arbitrator shall have the power to decide any motions brought by any party to the arbitration. Judgment upon any award rendered in such arbitration will be binding and may be entered in any court having jurisdiction thereof. Arbitration costs shall be borne entirely by the party initiating the arbitration. The prevailing party shall be entitled to recover reasonable attorneys’ fees and costs.

10.  Governing Law. These terms and conditions are governed by the laws of the State of Florida, without regard to conflict of law principles.

11.  Terms Modification. Mardey’s reserves the right to modify these terms and conditions at any time without prior notice to the customer.

12.  Creditors Not Benefited. Nothing in these Terms & Conditions is intended to benefit any creditor of the customer. No creditor of the customer will be entitled to require Mardey’s to enforce any right which the creditor may have against the customer.

13.  Severability. If any portion of these Terms & Conditions is held illegal or unenforceable, the customer and Mardey’s hereby covenant and agree that such portion       or portions are absolutely and completely severable from all other provisions of these Terms & Conditions and such other provisions shall constitute the agreement   of the customer and Mardey’s with respect to the subject matter hereof.

14.  Entire Agreement. These Terms & Conditions (a) constitutes the entire agreement between you and Mardey’s with respect to the subject matter hereof, (b) supersedes any existing agreements between you and Mardey’s whether oral or written and (c) shall control and govern all transactions between you and Mardey’s with respect to the sales and purchases of products and services from Mardey’s.

15.  Waiver. No failure or delay of waiver by Mardey’s in exercising any of its rights under these Terms & Conditions shall be deemed to be waiver of that right, and no waiver by either you or Mardey’s of a breach of any provision of these Terms & Conditions shall be deemed to be a waiver of any subsequent breach of the same or any other provision herein.

16.  Customer Responsibility Upon Delivery. Shipping Damage Inspection & Return Procedure At Mardey’s, we take pride in the care and precision used to professionally package each appliance for safe transit. Despite our high standards, shipping-related damage can occasionally occur. As the recipient, you are responsible for inspecting the packaging (not the product) at the time of delivery—before signing or accepting the shipment. If the packaging shows any signs of damage such as tearing, punctures, crushing, or other mishandling, this may be evidence of transit-related damage. Please note that this does not include cosmetic imperfections disclosed at the time of purchase, which are not considered shipping damage and are not eligible for return on that basis.Important: If you plan to refuse delivery due to packaging damage, do not open or unbox the appliance. If you do open it, and still choose to refuse, you will be responsible for repackaging the unit securely for return. If packaging damage is observed at the time of delivery: Refuse the shipment and do not sign for the item. Make sure the driver notes the damage on the delivery receipt. Take detailed photos of the visible damage. Email all documentation and a brief summary to [email protected] within 24 hours. If you accept or sign for the item, it is considered delivered in satisfactory condition. From that point forward, the customer assumes full responsibility for any shipping-related damage. If damage is later discovered, you must file a claim directly with the freight carrier within 24 hours of delivery and send all documentation to [email protected]. Failure to follow this process will result in the waiver of any rights to file a shipping damage claim. If the delivery is properly refused and Mardey’s is notified, the item will be returned to our vendor for inspection and processing. After inspection, a full refund will be issued to the original payment method. While timing may vary depending on carrier logistics, refunds are typically processed within 24 hours of inspection completion.

17.  Customer Responsibility for Coordinating Delivery. In the event that a carrier is unable to make contact with the customer, the carrier may store the item at their local distribution hub for a limited number of days, which may incur additional fees at the customer’s sole expense without right of reimbursement. If the customer fails to properly coordinate delivery within the carrier’s specified timeframe and procedures, the order will likely be returned to the vendor. When an item is returned to Mardey’s due to a failure to acknowledge or schedule delivery, the carrier will charge a return fee to ship the item back to the vendor which will be the responsibility of the customer as set forth below. Additionally, the order will be subject to a restocking fee of 18. In such cases, the customer will be refunded the total of their original purchase price plus any paid sales taxes less (i) the original shipping cost to the customer, (ii) the return shipping cost to the vendor, and (iii) any applicable restocking fee of 18%. To avoid these additional costs, we strongly urge customers, and customer herby agrees, to respond promptly to carrier notifications and ensure delivery is coordinated in a timely manner.

a.     Any notice provided or permitted to be given under these Terms& Conditions shall be in writing, and may be served by personal delivery, by registered or certified U.S. mail, addressed to the party to be notified, postage prepaid, return receipt requested; or by nationally recognized delivery service. Notice deposited in the mail in the manner hereinabove described shall be deemed to have been given and received on the date of the delivery as shown on the return receipt. Notice served in any other manner shall be deemed to have been given and received only if and when actually received by the addressee. All notices shall be addressed as set forth below. Notices sent by email transmission will not be effective for any purpose under these